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Job Overview

The TurboTax Live Assisted team is looking for a Staff Product Designer who is passionate about helping solve our customers’ most complex financial situations. You’ll create experiences that help our Tax Pros deliver the service with confidence and ease. Create your vision and design experiences that are useful, usable and desirable. This role requires a dynamic individual who is comfortable delivering in a fast-paced, highly collaborative environment, with a strong ability to go deep into the details and step back and connect the dots for a more strategic perspective.

Responsibilities

• Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web & mobile platforms
• Masterful storyteller, able to influence a broad audience by visualizing ideas and concepts for internal leaders, partners and customers
• Bring a bold vision and design strategy to life across multiple areas in the ecosystem. Can connect the dots across multiple strategies and initiatives to make the largest impact
• Turn visions into concepts, and translate those concepts into designs that illustrate simplicity, despite complexity of the system
• Deliver User Experience visions, specifications, wireframes and prototypes
• Use facilitative leadership skills to drive the best outcome for multiple stakeholders across a matrices organization, resulting in others learning from you, and inspiring others to want to work with you
• Design components and patterns in close collaboration with brand, product design teams, and business requirements
• Assist in defining our company-wide design system for Generative AI
• Advocate for design system adoption throughout teams, acting as a subject matter expert to other designers and developers implementing our design direction
• Facilitate strong cross-functional partnerships that bridge design and development and ensure cohesion across design and code implementation
• Work across business units to define and improve collaboration and processes that enable IDX to deliver with speed and quality
• Surface opportunities to improve processes, deliverables, and customer experiences
• Balance long term considerations with continuously shipping, iterating, and evolving the design system

Qualifications

• Four-year degree in Human-Computer Interaction, graphic design, or other relevant field or equivalent work experience. Graduate degree a plus
• 7+ years of interface design experience in delivering high-volume, high-profile or award-winning products, across multiple platforms
• Expert knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research. Seasoned in Agile development processes
• Experience working in technically complex initiatives and can seamlessly marry user experiences with technical architecture
• Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles
• Proven track record in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use
• Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to "raise the bar" continually as an effective leader of positive change
• Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner
• A passion for creating products that resonate on an emotional level
• Strong online portfolio available for viewing